100% Satisfaction Promise

Not fully pleased with our makeup products? We’re here to help. We can provide a refund* or exchange your order for another item of the same value that may suit you better. You do not need to send the product back. We simply ask you to tell us what happened and, whenever possible, share photos or videos so we can review the issue. Your feedback matters and helps us keep improving our products.

*Terms and Conditions:

1. Refund requests must be sent within 30 days of receiving your product. Requests made after this timeframe will not qualify for a refund under this policy.
2. This policy applies only to our makeup products. Accessories and tools are not included in this offer.
3. This offer is not valid for bundles or multi-packs.
4. We want you to try our makeup with confidence. For that reason, this is a one-time offer for new customers testing our products for the first time. It cannot be applied to repeat orders of the same product.
5. Refunds are returned to the original payment method. Processing can take 5 to 7 days after approval from our Customer Service Team.
6. If a discount or promotion was applied to your order, the refund will be based on the discounted amount rather than the original price.
7. Shipping fees are non-refundable because of third-party distribution partnerships.
8. If your refund brings the order total below the free-shipping minimum, the shipping cost will be deducted from the refund.
9. Free gifts and promotional items are not included under this policy.

Return Window:
We provide a 30-day return period, during which you may return your purchase without giving a reason. This period starts on the day your package is delivered. Please make sure the return shipment is sent back to us within those 30 days.

Return Requirements:
Items must be sent back in original, unworn, and unwashed condition, with tags still attached and ready for resale. Please note that shipping costs cannot be refunded.

Important Notes:

• Sale Items: Refunds are not offered for products bought on sale. These items may be exchanged for another item from our collection or converted into store credit.
• 1+1 Deals: If you want to return items from a 1+1 deal, both products must be returned together. We cannot issue a refund or store credit when only one item is returned. You may still exchange any item for another size or color. If only one item needs to be exchanged, return the item you want to exchange and keep the other one.
  
  Wholesale:
  If you place multiple consecutive orders with a value above USD 500, we classify you as a wholesaler. In this case, there is no money-back guarantee and no refund policy. As a business or wholesale customer, you are 100% responsible for shipping.

Return Costs:
Return shipping costs are paid by the customer and vary based on the courier and the country you are shipping from.

Return Processing Time:
If you select an exchange while registering your return, we will begin processing it right away so the exchange can be completed as quickly as possible. Once your return arrives at our warehouse, we aim to process it within 10 business days. You can follow the shipment using the tracking number provided. After it has been processed, you will receive a confirmation, and refunds may take up to 3 days to appear in your bank account.

If you received a defective item or the wrong product, please take clear photos of the item, focusing on the damage or the incorrect product, and contact us through the “Help” button on our website. Our customer support team will get back to you within 48 hours to help resolve the issue.

Please contact us through the “Help” button on the website. A member of our customer support team will reach out to you within 48 hours to help resolve the issue.